✨ Solessa™ Frequently Asked Questions

📦 What comes in the box?

Your Solessa™ Sculpt & Smooth box includes:

• Solessa™ Sculpt & Smooth Device

• USB charging cable

• User guide & quick-start instructions

• (Optional) Storage pouch if included in your bundle

Everything you need to begin sculpting right away.

🔌 How do I charge the device?

Use the included USB cable and plug it into any USB port, charging block, or power adapter.
An indicator light will show when it’s charging and will turn off (or change color) once fully charged.

A full charge lasts multiple sessions depending on intensity and mode.

🧡 How do the different modes work?

Solessa™ uses heat, EMS, and deep vibration to target different needs:

• Heat Mode: Boosts circulation and relaxes tight fascia.

• EMS Mode: Tones and activates deeper muscle fibers.

• Vibration Mode: Loosens stiffness, smooths texture, and relieves tension.

You can switch modes based on your goal for each session.

🔥 What areas can I use it on?

Solessa™ is safe for use on:

• Thighs

• Glutes

• Arms

• Waist

• Back

• Calves

• Feet (great for plantar discomfort)

Not intended for use on the face, throat, chest, or directly over the heart.

💆 Can it help with cellulite?

Yes — Solessa™ combines heat and deep vibration to loosen tight fascia and improve circulation, two major contributors to visible cellulite.
Consistent use helps skin appear smoother, more even, and more refined.

🦶 Can it help with foot tension or plantar fasciitis?

Many customers use Solessa™ on the soles of their feet to help relax tight arches and soothe tension.
The deep vibration helps ease stiffness after standing, walking, or long days on your feet.

⏱ How often should I use it?

We recommend 10–15 minutes per area, 3–5 times per week for best results.
You can use it more often for relaxation or muscle recovery.

📅 When will I see results?

Some people feel relief and smoother skin after the first session.
Visible improvements in tone, texture, and tightness often appear within 2–6 weeks with consistent use.

🛡 Is the device safe?

Yes — when used as directed.
Avoid using it if you have:

• A pacemaker or implanted medical device

• Metal implants in the treatment area

• Open wounds, infections, or severe inflammation

• Pregnancy (consult with a doctor)

If you have medical concerns, always ask a healthcare professional first.

🧽 How do I clean the device?

Wipe the metal surface with a soft cloth after each use.
Avoid water exposure — the device is not waterproof (IPX0).
Do not wash or submerge.

🚚 How long does shipping take?

Standard delivery times:

• USA: 5–12 business days

• International: 7–15 business days depending on location

Tracking information will be provided once your order ships.

↩ What is your return policy?

We offer a 30-Day Satisfaction Guarantee.
If you're not fully happy with your device, you may return it for a refund within 30 days (unused and in original condition).
For warranty issues or product defects, we provide replacements free of charge.

💳 What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.

📞 How do I contact customer support?

You can reach our team anytime at:
📧 support@solessawear.com
We typically respond within 24 hours.